How to Purchase & Shipping Policy

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How to Purchase & Shipping Policy
Contact Us

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PLEASE USE THE WEBSITE ORDER ENTRY SYSTEM FOR THE FASTEST POSSIBLE ORDER PROCESSING.
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 Please note, we DO NOT happily accept phone orders (I rarely answer a phone around here) and I enjoy even less typing up manual invoices, manually contacting your credit card company or sitting around pushing paper.
PLEASE use the cottin' pickin' on-line order entry / cart system!
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We're an Internet Based Company
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Our physical address is in a remote and rural area of Florida's Nature Coast when we're not traveling or at events with our fully equipped mobile shop.. Folks, My home is NOT a 'storefront' - I do NOT offer 'Local Pickup' of orders beyond the scope of direct event support with the mobile shop.. ALL internet orders are shipped via USPS! - Thanks for your understanding!
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Payment Types, Quotes, etc
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Our On-Line Secure Cart System accepts debit or credit based Visa, MasterCard and American Express Cards and now, you can use your PayPal account for Express Checkout as well. Also, you may obtain a price quote or print an order for traditional 'mail in', payment via Money Order.. all with the secure cart system.
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Special needs?
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At the end of the order entry process a 'Comments' box will pop up, you can fill me in there regarding any special requirements regarding your application or order. Special requests outside the scope of the cart system are routinely handled via email BEFORE placing the order.
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USA (domestic) Shipping Policy:
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We use the US postal service for most of our products so we'll need an accurate Postal Address for delivery. Shipping adresses are checked with the USPS database as labels are prepared and an email is sent from the shipping program to the email address you provided when the package leaves here. The shipping/handling rates in the cart system are based on package value, insurance costs and weight. Whenever practical all items to domestic (US) addresses are shipped via First Class or Priority Mail WITH delivery confirmation. We're located in a rural Florida county so shipping delivery times can be 3-4 days depending on destination via Priority Mail. As an option for domestic destinations you can select  Priority Express Mail Service for faster order build and delivery (2-3 shipping days depending on destination) during checkout. If you have special requirements we can most likely accomodate your shipping situation by contacting us via email at the time you place your order.
US Servicemen and Women on duty overseas are welcome customers, we will ship any APO/FPO addressed order using the US postal Service.
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International Shipping Policy:
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 ATTENTION: As of 10/4/2017 we will no longer accept, process or ship orders outside the United States or Canada.
In recent months we've seen a large increase in the number of packages sent overseas that 'go missing' or are delayed for extended periods of time.. worse, we've recently been victimized by foreign-based credit card fraud far more often than at any time in the past. I apologise for the inconvienience folks.. for nearly 20 years we've been 'Global'. Sadly, I can no longer afford to continue service to overseas destinations when the costs and losses resulting from maintining that service consistently exceeds any profits derived from it.

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Canadian Customers: Your order will ship via US First Class Mail International Package Service.  Limited 'Tracking' capability is available via the package Customs Tag number contained in the 'Shipping Confirmation' email that goes out to you from our shipping program when the package leaves our facility. 'Express' or 'Overnight' Shipping is not available for Canadian Destinations. We will ship ONLY to the billing address of the credit card holder; or if paid via Paypal, to the confirmed shipping address as defined by Paypal. Lastly, we flatly refuse to be held liable in any way for orders outside the U.S. that are lost in shipment, damaged, delayed or held in customs.
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If you are unwilling to accept the risk, do not place the order!
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Thanks for your business!
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An American Enterprise

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