Folks, the phone rings like crazy around here... and when I'm answering it, I can't get the orders from folks using the cart system built. On occasion, I do pick it up.. but that doesn't mean I'm particularly charmed to hear from anybody at 9:01 in the morning...  The polite term would be "I'm socially challenged", but that's just PC BS. The reality is I'm just a mean old prick that's up to his sphincter in alligator sized production issues... and; frankly, I'm less than sociable in the morning. (or any other time of day according to my wife and kid)

 

Since we're keeping costs to a minimum so we can give you the best possible prices, I don't staff a traditional 'front office' and keep a pretty secretary around from 9-5 to answer phones, fetch coffee, and make this little shop sound like General Motors. (addendum: I may decide to hire my daughter in the near future to cover the phones and handle the government contracts as well as deal with the increasing mounds of paper that seem to grow around here.. but, she's made it clear she won't make or fetch coffee; so any improvement in my miserable disposition is pretty unlikely.)

 

So, should you call; you'll most likely get lucky and get my answering machine, or worse; you might just get grumpy 'ol me instead. Please bear in mind that the first order of priorities here is to business already IN the shop placed via the internet order system. Phone calls relative to technology debates or '..is the red wire important ?' or 'how do I charge my pack ??' (the charging instructions are on the pack label, fer cripes sake) pull me off of the business already in the shop and tend to annoy the livin bejeezus outta me. Check our website FAQ's first, then check your charger's manual. If you still have questions, please EMAIL me your questions and after hours, I work here at the computer and wade through those. Whenever possible.. PLEASE, place your orders via the secure website cart system.

 

If your having difficulties with one of our packs underperforming, by all means, send me out an email with the particulars and I'll get back to you ASAP.. via email. Warranty work, when it arrives here for inspection, testing and repair is treated just like new production orders from the internet.. it gets priority . If you send us a pack for testing or repair, please include your name, your email address, return shipping address and a description of the problem, the type of charger/cycler you are using, it's settings and any other particulars relevant to the situation.

 

If my machine gets your call, remember; you were probably lucky. Cheers, and thanks to all of you for your continued support, your patience and your business.